Frequently Asked Questions

Please refer to Shipping & Delivery section.

No, you don’t need an account to place an order with us. But creating an account helps you to track your order and also stay informed about Sales & Previews in future.

Click on the 'My Account' Menu/Icon or the 'Register' icon while checking out. All you need to do is enter your email ID and name and you’re all set!.

If you have forgotten your password, follow the Forgot Your Password instructions on the Log In page.

Please refer to How to Buy Section.

All our prices are mentioned in Indian Rupees. Depending on your mode of payment, you will be charged an equivalent amount in your currency at a conversion rate used by your payment instrument company, and any other conversion related fees.

Your personal details are safe with us. For more details, please refer to our Payment Options and Privacy Policy sections.

Yes, absolutely. That’s our specialisation. For a custom designed garment, please contact us or book an online appointment.

Yes, absolutely. You may contact us or book an online appointment.

Please note that we do not store any credit card information in our system. Whenever you make a payment, you are entering your card/ bank details directly on the system of the payment gateway, without any copy being maintained at our end. In case of any issue, please contact your card service provider.

We are sorry, but we do not accept Western Union Money Transfers. Please use other payments mentioned in the Payment Options section.

In order to redeem a gift card you need to register on Gift card can be redeemed against any products at However Gift cards cannot be used in conjunction with any other offer.If the order amount of the order exceeds the value of the gift card, the remaining balance must be settled at checkout. is not responsible if your gift card is lost, stolen or used without your permission.

Please refer to Returns & Exchange page.

Please refer to Returns & Exchange page.

Bespoke clothing is clothing tailored to your specifications using the fabric and design of your choice. Please refer to "How to shop Bespoke" in How to Buy section

This is a service where our design and fashion team connects with you Online and helps you with recent trends, styles and bespoke options that you can choose from. Click here to book an Online appointment.

For upto date information, please refer to Contact Us page.

For upto date information, please refer to Contact Us page.

It is preferable that you make a prior appointment to ensure you do not need to wait, and the right team resource will be able to attend to you. Please Click here to book an appointment

No. We only offer bespoke services on our own fabrics.But the Sue Mue collection is exhaustive and we can offer you a wide range of variety of in-house fabrics to choose from.

Yes, our team will be happy to take your inputs and suggestions before arriving at the best fit and style as per your requirement.

We extend our alterations and repair services to Sue Mue garments only, depending upon the condition and age of the garment.

We recommend dry cleaning after every use.

A comprehensive Sue Mue consultation can take anywhere from an hour to a few hours, depending on the number of outfits and design complexity. We don’t want to rush you, and advise you to share your requirements and explore options with our team until you feel happy about the choices or customisations you have made.Click here to book an appointment

Please refer to the Duties & Taxes section in the Shipping & Delivery page.

Yes, we work on 50% advance and full payment on delivery of the outfit.