TERMS & CONDITIONS
The domain name “suemue.com” ,"suemue.in" and “wearesui.com” are registered in the name of “Sue Mue Pvt. Ltd.” which is a registered company under the Companies Act 2013. Its registered office is at S-10, Green Park, New Delhi 110016, and it has a retail store located in New Delhi.
The website “suemue.com” and its affiliates provide their services to you subject to the following conditions. If you visit or shop at suemue.com, you accept these conditions. We encourage you to read the following terms governing your use of and purchase of products from the Site. In addition, when you use any current or future service of “suemue.com” or visit or purchase from any business affiliated with suemue.com, whether or not included in the suemue.com website, you also will be subject to the guidelines and conditions applicable to such service or business.
In these Terms, references to “You”, “User” shall mean the end user accessing the website, its contents and using the Services offered through the website, “Service Providers” mean independent third party service providers, “website” means “suemue.com” and “we”, “us”, “our”, “Sue Mue Pvt. Ltd.” or “SUE MUE” shall mean “Sue Mue Pvt. Ltd.”
RIGHT TO CHANGE
SUE MUE reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. We therefore encourage you to review these Terms and Conditions every time you visit our website or purchase products from us.
When you visit suemue.com or send an e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, all the content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SUE MUE or its content providers/ suppliers. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website belonging to SUE MUE without obtaining authorization from it.
INTELLECTUAL PROPERTY RIGHTS COMPLAINTS
SUE MUE respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address a complaint to firstname.lastname@example.org.
USER RESPONSIBILITY AND REGISTRATION OBLIGATIONS
SUE MUE grants you a limited permission to access and make personal use of this website and not to download or modify it, or any portion of it. This permission does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SUE MUE. You may not use any logo or other proprietary graphic or trademark owned by SUE MUE without express written permission.
If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. SUE MUE and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion
As a condition of purchase, the website requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can Opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. The offers made in any promotional messages sent via emails / text messages etc. shall be subject to change at the sole discretion of SUE MUE without any responsibility to provide you any information regarding such change.
RISK OF LOSS
All items purchased from suemue.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
SUE MUE and its affiliates attempt to be as accurate as possible. However, SUE MUE does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If a product offered on suemue.com itself is not as described, your sole remedy is to return it in unused condition.
The price of our merchandise as mentioned on suemue.com is the Maximum Retail Price (MRP) for the said product, inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. SUE MUE reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge delivery Charges which may include postal charges / shipment charges etc. that may be applicable for your country.
ORDER CANCELLATION BY SUE MUE
Due to unavoidable circumstances there may be instances when an order having been validly placed may not be processed or capable of being dispatched. SUE MUE reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities or fabrics available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after receiving your payment, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by SUE MUE.
SHIPPING & PROCESSING FEE
Our shipping and processing charges are intended to compensate SUE MUE for the cost of processing your order, handling and packing the products you purchase and delivering them to you.
While availing any of the payment method/s offered by us, we are not responsible or take any liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.
All payments made against the purchases on suemue.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by SUE MUE. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a full proof online shopping environment to our users.
SUE MUE may employ third party payment facilities, for Payments on the website. Such payments can be made through the electronic transactions, as may be permitted by SUE MUE which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.
SUE MUE will make all possible efforts but does not guarantee delivery of products in the stipulated time period as mentioned at the time of purchase of the product. In no manner can the order be cancelled, if SUE MUE fails to deliver any one or more products in the stipulated time frame . However, if you fail to take the delivery of the goods, SUE MUE may at its discretion charge you for additional shipping cost.
REFUNDS & RETURNS
SUE MUE shall make all efforts to deliver quality products as per customer order, to the purchasers. SUE MUE does not take title to any returned items purchased by the user unless the item is received by SUE MUE. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has quality defects. The defective and/or damaged goods so received shall be communicated to SUE MUE within 7 days of its receipt. Any communication received after 7 days of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
SUE MUE holds the sole discretion to determine whether a refund can be issued. For further information please read the Returns & Exchanges under the FAQ Section
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.
Fabric Care and washing Instructions are displayed on the website and also included along with the shipped product. We suggest you read and follow them carefully. In case of any doubt or confusion, please do write to our customer care at email@example.com.
Products displayed/ sold on the suemue.com website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.
PRODUCT PRICING DISCLAIMER
The Prices on our website may be different from prices that are available in our store. Further, the prices may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.
From time to time there may be information on our website that may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability. SUE MUE reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
WARRANTIES & LIABILITY
This website is provided by SUE MUE on an AS IS and AS AVAILABLE basis. SUE MUE makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk.
To the full extent permissible by applicable law, SUE MUE disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SUE MUE does not warrant that this website, its servers, or e-mail sent from suemue.com are free of viruses or other harmful components. SUE MUE will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. SUE MUE does not warrant that this website will be always available, or available at all or that any information on this website is complete, true, accurate or non-misleading.
All the Products sold on this website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website are not restricted in your territory. SUE MUE shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.
You agree to defend, indemnify and hold SUE MUE (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees ) harmless from and against any and all third party claims, suits, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the website.
Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this website.
If you have any questions regarding this, you can write to us at firstname.lastname@example.org
We reserve the right to make changes to our website, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
The failure by SUE MUE to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by SUE MUE of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.
Failure on the part of SUE MUE to perform any of its obligations and the non-furnishing of the Service, shall not entitle you to raise any claim against SUE MUE or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through Force Majeure the fulfilment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of SUE MUE that directly or indirectly hinders or prevents SUE MUE from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.
Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.
Any grievances you have by way of use of the website can be addressed to our ‘Customer Care’ by way of email to email@example.com
The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.
These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.