Shipping & Delivery

What are the Shipping/ Delivery Charges?

The delivery charges are a function of 3 main factors.

  1. Your location. We ship to almost all locations in India and a few international destinations (see list Below )
  2. Your urgency. Where available, we try and offer our customers the possibility of receiving the package via normal post or express post. 
  3. The size and weight of your order. 

We try and simplify this complex process by calculating the shipping costs basis the above and presenting them in the checkout process.

When can I expect my parcel ?

The delivery time for each product differs, and is mentioned separately on the product Page. It is possible that the delivery may take a little longer than stated, in case you opt for shipping to a remote area. We will provide you with Order Tracking and delivery related communications ( Refer to Order Tracking Section below ). 

In the odd case where you have not received your parcel within the stated time, please contact us so we can track your parcel for you.

In case you need a delivery earlier than what is mentioned on the Product Page, please do contact us. We will try our best to meet your request, if that is possible.

*** Due to COVID 19, we may experience delay in shipping out some of our orders. In such situations we will keep you informed. Please refer to our COVID prevention policy for more details. 

Local Delivery - India

Sue Mue delivers locally to almost all Domestic destinations

International Delivery

Sue Mue also ships its products to following select countries : UK, France, Germany & Italy, USA, Canada, Australia, Hong Kong, Malaysia, Singapore, Thailand

For shipping to any other international location please contact us

Duties & Taxes

For Indian Customers products prices displayed are inclusive of all taxes and duties.

For International Customer products are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import taxes / duties. As the recipient, you are liable to pay all import duties, custom duty, local Sales/Vat taxes and any other taxes levied by the country in which you are residing or you are importing the product to. Payment of these taxes/duties at the time of delivery is necessary to get the delivery of product from transport/courier agencies .

We do not offer exchange or return on international orders. 

Order Tracking

We will email you your tracking number once the package is shipped. Alternatively, if you sign up while checking out with your orders, your order status will be available in your account details on our website.

You can also check the status of your order by contacting our customer care 

Important Information .. Please Note

Delivery Time for your order starts from the date of Order Confirmation.

Due to unforeseen circumstances, it’s possible that we may not be able to produce your order piece. In such cases, you will be offered an alternate option / store credit / full refund.

At times orders can get delayed for reasons outside of our control. If your order is delayed beyond 2 weeks of the estimated Delivery Time for some unforeseen reasons, we will get in touch with you to check if you would still like to continue with your order.